Delivery Options & Returns
Local Delivery
Within Hexham
Free delivery if the recipient lives in Hexham itself.
Within 5 miles of Hexham
It's £3 delivery if the recipient lives is within 5 miles of Hexham.
Within 10 miles of Hexham
It's £6 delivery if the recipient lives is within 10 miles of Hexham.
Within 15 miles of Hexham
It's £10 delivery if the recipient lives is within 15 miles of Hexham.
National Delivery
Postage-
Plants up to 60cms tall
Small to medium plants up to 60cms tall will be sent using Royal Mail's 24 Hour Tracked Service and cost £6 to send. Orders received Thursday to Sunday will be shipped the following Monday to avoid live plant products sitting in warehouses over the weekend.
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For plants larger than 60cms tall, get in touch.
Postage-
Not plants
This includes products such as, vases, misters, watering globes, watering cans, ceramic flowers, propagation stations, books, compost etc. Delivery will cost £5.50 and will be within 3-5 days.
Postage-
Plant Animals
Plant Animal decorations, notebooks, nail transfers and cards, cost £1.65 Royal Mail 1st class postage.
Store Collection
Picking up your order
You can collect your order during shop opening hours: Tuesday to Thursday 10am - 3pm, or Friday and Saturday 9am - 4pm. If you are unable to make these times get in touch to arrange an alternative.
Returns
Get in touch
​Every plant we send will be of the very best quality and will be packaged with the utmost care. If for your plant or pot is damaged when it arrives, please contact us within 7 days and we will do our very best to resolve things for you. As all of our plants are live and living, we do not offer any guarantee on these however we are always happy to give care tips and advise.
Our plants are sent to you with easy-to-follow care instructions and we are here to offer you any advice or help to make sure your plants settle in.
We hope you love your products from Pure Plants. If for any reason you are disappointed, then please get in touch.